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PayPal Buyer Protection

Why Should You Use Paypal For Your Payment? What's Your Benefit?

  1. I have personally had items not arrive, and Paypal refunded all of my money, even the Shipping and Handling charges. You can feel secure in the fact that your money and your items are safe. If you don't receive your item or you receive something that is significantly different from what you ordered: wrong item, broken item (not during transit), different item, you can easily file a dispute to start to a full refund.

  2. It is 100% secure. Paypal guarantees your security. All of your information will be kept confidential and Paypal will not sell or give your information out to third parties. NO Spam!

-Protecting buyers.

If an eligible item that you’ve purchased online, on eBay or elsewhere, doesn’t arrive or doesn’t match the seller’s description, we’ll reimburse you for the full amount of the item plus shipping costs, as long as the eligibility requirements are met.

More about Buyer Protection

-PayPal Buyer Protection.

Types of Problems Covered. PayPal Buyer Protection helps you if you encounter either of these problems:

   "Item Not Received" (INR): You did not receive the item you paid for with PayPal; or

   "Significantly Not as Described" (SNAD) You received an item you paid for with PayPal but it is Significantly Not as Described (SNAD).

If your problem is a transaction that you did not authorize, please see section 8 below.

An item is "Significantly Not as Described" (SNAD) if it is materially different from what the Seller described on its website or in the item listing. Here are some examples:

  • You received a completely different item. For example, you purchased a book and received a DVD or an empty box.

  •    The condition of the item was misrepresented. For example, the description when you bought the item said “new” and the item was used.

  • The item was advertised as authentic but is not authentic.

  • The item is missing major parts or features which were not disclosed in its description when you bought the item.

  • You purchased three items from a Seller but only received two.

  • The item was materially damaged during shipment.

An item is not SignificantlyNot as Described (SNAD) if it is materially similar to the Seller's item listing description. Here are some examples:

  • The defect in the item was correctly described by the Seller.

  • The item was properly described but you didn't want it after you received it.

  • The item was properly described but did not meet your expectations.

  • The item has minor scratches and was listed as used condition.

More about Buyer Protection

-Dispute Resolution. If you are unable to resolve a problem directly with a Seller, you can go to the Resolution Center and follow this process:

  • Open a Dispute. Open a Dispute within 180 Days of the date you made the payment to negotiate with the Seller for resolution of the Dispute.

  • Escalate the Dispute to a Claim. If you and the Seller are unable to come to an agreement, you can escalate the Dispute to a Claim within 20 Days after opening the Dispute.

  • You must wait at least 7 Days from the date of payment to escalate a Dispute for an Item Not Received (INR) Claim. If you do not escalate the Dispute to a Claim within 20 Days, PayPal will permanently close the Dispute.

  • Respond to PayPal's requests for information in a timely manner. During the Claim process, PayPal may require you to provide documentation or other information. You may be asked to provide receipts, third party evaluations, police reports, or anything else that PayPal specifies.

Comply with PayPal's shipping requests in a timely manner. For Significantly Not as Described (SNAD) Claims, PayPal will generally require you, at your expense, to ship the item back to the Seller, or to PayPal, or to a third party and to provide proof of delivery.


 

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